If your chemical does not work on the customer's line, it does not matter how good it looked in the laboratory. That is why we build quality into every step from incoming raw material to dispatch, not into a final inspection.
The chemicals we make run on our customer's production line. If a batch of phosphate bath fails to hold the coating weight, it is not us who pay for it but our customer, whose line stops: dies wear out, wire breaks, scrap goes up. Our understanding of quality is built on that responsibility.
Our quality, environmental and occupational health and safety management systems are certified to ISO 9001, ISO 14001 and ISO 45001. But a certificate is not a commitment in itself — the real commitment is the day-to-day practice described below.
No product leaves for dispatch without passing the four gates below.
Incoming raw material is analysed and its conformity verified before it enters production. Raw material that does not meet the specification never goes into production. This is the first gate of quality: production that starts with a faulty input cannot be rescued by any later control.
While the process is running, samples are taken and analysed in our laboratory. If the values drift, production is stopped and corrected. What matters is catching the error the moment it happens, not at the end of the batch.
Every batch is analysed in the laboratory before it is shipped. Product that does not pass inspection is not dispatched — there are no exceptions.
A retained sample is kept from every production batch. If a question comes up months later, we can re-analyse that batch and prove what we shipped. That is a safeguard for our customer, and just as much for ourselves.
Non-conforming product is not put into stock, not sold as second quality, not offloaded at a discount. It is destroyed.
That costs us money, and we accept it. Because the alternative is sending a faulty batch to the customer's line and causing far greater damage there. A wire drawing line standing still costs many times more than the batch we destroy.
When something goes wrong, no time is lost asking "which batch was it?"
Every product carries a batch number. Which raw material it was made from, when it was produced and under what conditions can all be traced back.
Each shipment comes with a document showing the analysis results for that batch. You see the values of the product you received on paper.
The balances, pH meters and other measuring instruments in our laboratory are calibrated regularly. If the instrument is not reliable, neither is the measurement.
Every complaint we receive is recorded, its root cause investigated and a corrective action opened. The effectiveness of the action is followed up afterwards; a complaint counts as closed only once it is confirmed not to have recurred.
How our product performs on the customer's line is our responsibility too. That is why our technical team is out in the field.
Our technical team travels to the customer's plant and examines the line in place. A problem has to be solved by seeing it, not by having it described from a distance.
If the standard product does not suit your line, we adapt the formulation to you. That is the purpose of the R&D work we have carried out since our founding: flexible, custom production.
We support the line when the product is put into use for the first time; we train your operators on use, control and safety. The right product used the wrong way is the wrong product.
Our understanding of quality does not stop at the factory gate: the health of our people and the environment we live in are part of the same discipline.
Chemical exposure, spillage and fire risks are each assessed separately; protective equipment, ventilation and emergency response are planned according to that assessment.
Our employees are consulted on occupational health and safety decisions. The person working on the floor knows the risk best.
Waste, wastewater and energy consumption are reviewed regularly; measurable targets are set to reduce them. Hazardous waste is segregated and handed over to licensed facilities.
The safety data sheet (SDS) of every product is kept up to date and available to our customers; our REACH compliance is presented ready for supplier audits.
Our management systems are audited and certified by an independent certification body. You can review our certificates and our Integrated Management System Policy below.
Tell us about your process; our technical team will propose the right solution for your line and come on-site if needed.
